Refund & Cancellation Policy

1. Overview

Because every order is printed to your specification and artwork, it cannot be resold if you change your mind. This policy balances that with your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. It forms part of our Terms & Conditions.

2. Before you pay

You can abandon a draft or withdraw an unpaid order at any time, at no cost. Nothing is charged until you complete payment.

3. After payment — cancellations and changes

• Once payment is confirmed, your order is scheduled for production. There is no self-service cancellation.
• If you need to stop or change an order, contact us as soon as possible by phone, WhatsApp, or email with your order reference (for example, PT-1042).
• If production has not started, we will try to accommodate a change, or accept a cancellation and refund the amount paid, less any costs already incurred on your order — for example design work, plates or setup, or materials already committed.
• Once production has started, the order generally cannot be cancelled or changed, because the printed goods have no resale value.

4. What is not refundable

Custom-printed goods are not refundable for change of mind, subjective preference, or customer-approved artwork or specifications. Genuine production defects, deficient goods or services, or material deviations from the agreed specification will be reviewed for an appropriate resolution in accordance with applicable law.

This means we cannot refund or replace an order because you no longer need it, ordered the wrong quantity or size, approved artwork that contained an error, or expected a different look that is within normal production variation (see section 6).

5. Defective, wrong, damaged, or non-conforming orders

If what you receive is faulty or not what was agreed, you are covered. This includes:

• a genuine printing or production defect;
• the wrong product, quantity, size, or material versus your confirmed order;
• damage that occurred before delivery; or
• a material deviation from the agreed specification.

Report it within 3 days of delivery with your order reference, a description of the problem, and clear photos of the product and packaging. We will review the case — and may ask you to return or dispose of the affected goods — and provide an appropriate remedy, which may be a reprint, a replacement, or a full or partial refund, consistent with applicable law. We deal with each case individually rather than by a fixed formula.

6. Normal production variation (not a defect)

• Colour on a printed product can differ from what a screen or preview shows.
• Minor colour shifts between runs, and cutting or registration variation up to ±1mm, are within industry tolerance.
• Material texture and finish may vary slightly by batch.

Output within these tolerances is not eligible for a refund or reprint.

7. Samples

A sample is a normal, fully paid order for the sample quantity. It lets you check output before committing to a larger run. Ordering a sample does not create a credit, discount, or deposit toward a later order; any later order is priced and paid for separately.

8. Delivery problems

• Not delivered: if your order has not arrived by the estimated delivery date, contact us. We will investigate with the courier and, if the shipment is confirmed lost, arrange a reprint or a full refund.
• Damaged in transit: report it within 3 days of delivery with photos of the packaging and contents, and we will arrange a reprint or refund for the damaged items.
• Failed delivery due to address or availability: if delivery fails because the address was wrong or the recipient was unreachable, re-dispatch may attract additional charges, and the order value itself is not refundable.

9. Cancellations by Printiger

If we cancel your order — for example because the content violates our Terms & Conditions, we cannot produce the specification, we find a pricing error, or we suspect fraud — we will refund the full amount you paid.

10. How approved refunds are processed

• Refunds are issued to the original payment method through Cashfree. We cannot refund to a different account, card, or UPI ID.
• Once a refund is approved, we initiate it within 3 business days. It then typically reaches your account within 5–7 business days, though the exact time depends on your bank or UPI provider.
• Refunds are made in Indian Rupees for the amount approved. We do not refund delivery charges already incurred unless the whole order is being refunded for a fault on our side.
• You will receive a confirmation once the refund is initiated.

11. How to raise a request

Contact us with:

• your order reference (for example, PT-1042);
• your registered phone number;
• a description of the issue and what resolution you are seeking; and
• photos, where the issue is about the physical product or packaging.

Phone / WhatsApp and email are listed at the end of this page. We aim to acknowledge within 48 hours.

12. Grievance escalation

If you are not satisfied with our response, you can escalate to our Grievance Officer at printigerinfo@gmail.com. This does not affect your right to approach the consumer dispute redressal authorities under Indian law.